Refund Policy
At Empowering Solutions Limited Liability Company, we are dedicated to providing high-quality wellness facilitation, coaching, and training services. Because our services require dedicated scheduling, preparation, and time, we enforce the following policies regarding refunds, cancellations, and rescheduling.
By booking a service, purchasing a program, or entering into an agreement with us, you agree to the terms outlined below.
In-Person and Online Coaching / Training Sessions
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Cancellation & Rescheduling Window: We require at least 24 hours' notice for any cancellation or rescheduling of a scheduled individual or group session.
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Late Cancellations: If you cancel or request a reschedule less than 24 hours before your session start time, or if you fail to show up for a scheduled session (no-show), the session will be forfeited, and no refund or credit will be issued.
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Emergency Exceptions: We understand that emergencies happen. Exceptions to the 24-hour rule for sudden illness or emergencies are made entirely at the sole discretion of Empowering Solutions LLC.
Multi-Session Packages and Subscriptions
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Package Expiration: All multi-session packages or punch cards have a strict expiration date of [Insert Number, e.g., 90 or 180] days from the date of purchase. Unused sessions after the expiration date are non-refundable and cannot be rolled over.
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Partial Refunds: If you purchase a multi-session package and request a refund for the remaining unused sessions, refunds will only be considered under exceptional circumstances (such as a medical condition verified by a physician that prevents participation). If approved, the refund will be calculated by charging the full, standard single-session rate for all used sessions, and refunding the remaining balance.
Group Programs
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Prior to Program Start: If you register for a specific group program, challenge, or workshop, you are eligible for a full refund if you cancel your registration at least [Insert Number, e.g., 7] days prior to the program's official start date.
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After Program Start: Once a group program, workshop, or challenge has commenced, no refunds or partial refunds will be issued, as participant caps and materials are finalized based on registration.
Digital Goods and Online Materials
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Immediate Access: Due to the nature of downloadable digital content, online training templates, and instantly accessible educational materials, all sales of digital products are final and non-refundable.
Services Cancelled by Empowering Solutions LLC
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In the rare event that Empowering Solutions LLC must cancel a session, workshop, or program due to illness, scheduling conflicts, or unforeseen circumstances, you will be offered a full reschedule or a 100% refund for that specific cancelled service.
How to Request a Refund or Reschedule
To request a reschedule or inquire about a refund under the terms listed above, please contact us immediately at:
Empowering Solutions Limited Liability Company